At Erain Mercantile (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.erainmercantile.com) or make a purchase.

By using our site, you agree to the terms of this policy. If you disagree, please do not access or use our services.

1. Information We Collect

We collect the following types of information:

Personal Data

  • Contact Details: Name, email, phone number, shipping/billing address.
  • Payment Information: Credit/debit card details (processed securely via Stripe/PayPal/etc.; we do not store full card numbers).
  • Account Credentials: Username, password (for registered users).
  • Order History: Purchases, returns, preferences.

Non-Personal Data

  • Device & Browser Info: IP address, operating system, browser type.
  • Usage Data: Pages visited, time spent, click patterns (via cookies).

Third-Party Data

  • Social Media: If you interact with us on platforms like Facebook/Instagram.
  • Analytics: Google Analytics (anonymous traffic data).

2. How We Use Your Information

We use your data to:

  • Process orders, payments, and deliveries.
  • Communicate with you (order updates, promotions).
  • Improve our website, products, and services.
  • Prevent fraud and comply with legal obligations.
  • Personalize your experience (e.g., product recommendations).

3. How We Share Your Information

We do not sell your data. We may share it with:

  • Service Providers: Payment processors (Stripe), shipping carriers (USPS, FedEx).
  • Legal Compliance: If required by law (e.g., court orders, tax audits).
  • Business Transfers: In case of a merger or sale.

4. Data Security

We implement industry-standard measures to protect your data, including:

  • SSL encryption for all transactions.
  • Secure payment gateways (we never store full card details).
  • Limited employee access to sensitive data.

However, no method is 100% secure, you provide data at your own risk.

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing emails (via unsubscribe link).
  • Request data portability (for GDPR compliance).
  • Limit use of sensitive data (under CCPA).

To exercise these rights, contact us at support@erainmercantile.com.

6. Cookies & Tracking Technologies

We use:

  • Essential Cookies: For site functionality (e.g., shopping cart).
  • Analytics Cookies: To improve user experience (Google Analytics).
  • Marketing Cookies: For targeted ads (Facebook Pixel).

You can disable cookies via browser settings, but some site features may not work.

7. International Data Transfers

If you’re outside the U.S., your data may be transferred to and processed in the U.S., where laws differ. By using our site, you consent to this transfer.

8. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect their data. If you believe a child has provided us with information, contact us immediately.

9. Policy Updates

We may update this policy periodically. Changes will be posted here with a new “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy, contact:
📧 Email: support@erainmercantile.com
📧 Email: info@erainmercantile.com
📞 Phone:  +1 (307) 434-9930
📍 Address: 30 N Gould St # 49384, Sheridan, WY 82801 United States.