Thank you for shopping at Erain Mercantile! Below you’ll find all the details about our shipping processes, delivery timelines, and related policies.

1. Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends/holidays).
• During peak seasons (e.g., holidays), processing may take 3-5 business days.

2. Shipping Options & Costs

We offer the following shipping methods (U.S. only):

Note:

• Shipping costs are calculated at checkout based on weight, destination, and carrier rates.
• Free shipping applies only to contiguous U.S. orders over $200.

3. Delivery Areas

• We currently ship to all 50 U.S. states.
• International Shipping: Not available at this time.

4. Tracking Your Order

• Once your order ships, you’ll receive a confirmation email with a tracking number.
• Track your package directly via the carrier’s website (USPS, FedEx, UPS, etc.).

5. Shipping Delays

While we strive to meet delivery estimates, the following may cause delays:

• Weather/natural disasters.
• Carrier disruptions (e.g., holidays, COVID-19).
• Incorrect/incomplete shipping addresses.

6. Undeliverable Packages

If a package is returned to us due to:

• Incorrect address – We’ll contact you to confirm/resend (additional fees may apply).
• Failed delivery attempts – Refunds exclude original shipping costs.

7. Missing or Lost Packages

• Contact us at support@erainmercantile.com within 30 days of shipment.
• We’ll file a claim with the carrier and resend or refund your order.

8. Contact Us

For shipping  questions, reach out to:
📧 Email: support@erainmercantile.com
📧 Email: info@erainmercantile.com
📞 Phone:  +1 (307) 434-9930